The short version: Supervision is self hosted (Runs on your hardware, not our cloud). Your cameras, recordings, and footage live on hardware you control and never reach us (We can't see your cameras or footage). The only personal data we handle is what you give us when you ask for the download links: your name, work email, company and a few details about your cameras, plus the minimal technical data any website generates. This policy explains it in full.
1. Who we are
The data controller for the personal data described here is Bipolar Factory Private Limited ("Supervision", "we", "us"), 2/118, First Floor, Nehru Nagar, Koundampalayam Road, Edayarpalayam, Coimbatore, Tamil Nadu 641025. For privacy questions, contact hello@bipolarfactory.com.
2. What this policy covers
This policy covers personal data processed by the supervisionvms.com website and its access request system. It does not cover the footage or data inside your self hosted Supervision installation, because that data stays on your infrastructure and we have no access to it. When you run Supervision, you are the controller of the personal data your cameras capture, and you are responsible for it (see our Acceptable Use Policy).
3. What we collect
| Data | Why |
|---|---|
| Name | To address you in replies and emails. |
| Email address | To send your download links, reply to you, and send closely related product updates. |
| Access request details | Your company, role, roughly how many cameras and sites you run, how your network is connected, the camera brands you use, what you are interested in, and anything you write in the message box. We use these to understand who is using Supervision and to help properly if you ask us for a pilot or support. |
| Company (optional) | To understand where Supervision is being run. You may leave it blank. |
| Download links | When you submit the form we email you signed download links that expire after a set number of days. We record when they were sent. Opening a link sets no cookie. |
| Analytics data (optional) | Only if you accept the analytics banner: Google Analytics 4 records aggregate usage (pages viewed, sign-ups, downloads) tied to a random client identifier — no name, email, or precise location. Nothing is collected if you decline. See our Cookie Notice. |
| Download records | When you download a build we record your email, the request it belongs to, the platform, version, file name, and a timestamp, so we understand which builds are in use. IP address and browser user-agent are not logged unless we explicitly enable it for abuse prevention. |
| Server and edge logs | Our host, Cloudflare, processes standard technical information (such as IP address and request metadata) to serve and protect the site. |
4. What we do not collect
Because Supervision is self hosted, we do not collect, receive, host, or have any access to:
- Your video streams, recordings, clips, screenshots, incidents, or exports.
- Your camera credentials, camera IP addresses, or network configuration.
- The user accounts, roles, or audit logs inside your Supervision server.
- Any footage of, or data about, the people your cameras capture.
All of that stays on the hardware you control.
5. How we use it
- To email you the download links you asked for and to answer you when you write to us.
- To understand which builds are used.
- To send you service and product messages about Supervision (updates, availability, and important notices).
- To operate, protect, and improve the website.
- To comply with legal obligations and enforce our Terms.
We do not sell your personal data, and we do not use it for third party advertising.
6. Legal bases (GDPR)
Where the GDPR applies, we rely on: contract (to answer the request and provide the downloads you ask for); legitimate interests (to secure the site, understand build usage, and send closely related product updates); consent where required (for example, any non-essential analytics); and legal obligation where applicable. You can object to processing based on legitimate interests as described in "Your rights".
7. Who we share it with
We share personal data only with service providers ("processors") that help us run the website, under agreements that require them to protect it:
- Cloudflare — website hosting, content delivery, edge functions, the database that stores your download request, and Turnstile, which checks that requests come from a person rather than a bot.
- Resend — delivery of the download link and product emails we send to your address.
- Google Analytics 4 (Google) — aggregate website usage analytics, loaded only if you accept the analytics consent banner. Configured with IP anonymization and without advertising features. See our Cookie Notice.
We may also disclose data if required by law, to protect our rights, or in connection with a corporate transaction, subject to this policy.
8. How long we keep it
We keep the information from your download request for 24 months after your last activity (the request, its email, or a download), after which we delete or anonymize it, unless we must keep it longer for legal reasons. Download records are retained for 12 months for product analytics. You can request deletion at any time (see below).
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal data, to object to certain processing, and to withdraw consent. If you are in the EEA/UK (GDPR) or California (CCPA/CPRA), these rights apply to you; we do not "sell" or "share" personal data as those laws define it. To exercise any right, email hello@bipolarfactory.com and we will respond within the time required by law. You also have the right to lodge a complaint with your local data protection authority.
10. Cookies
We use one strictly necessary cookie (sv_admin, for our staff's admin sign-in; visitors never get it), plus optional Google Analytics cookies that are set only if you accept them via our consent banner. We do not use advertising or cross-site tracking cookies. Full detail, including how to decline or withdraw consent, is in our Cookie Notice.
11. International transfers
Our providers (Cloudflare and Resend) may process data in countries other than yours. Where required, such transfers are covered by appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
12. Security
We use reasonable technical and organisational measures to protect the data you give us, including HTTPS, HttpOnly and Secure cookies, signed sessions, and signed, expiring access links. No system is perfectly secure, but the amount of personal data we hold is deliberately small.
13. Children
Supervision is intended for businesses and adults. It is not directed to children, and we do not knowingly collect personal data from anyone under 16.
14. Changes
We may update this policy. We will revise the effective date above and, for material changes, take reasonable steps to notify you.
15. Contact
Bipolar Factory Private Limited
2/118, First Floor, Nehru Nagar, Koundampalayam Road, Edayarpalayam, Coimbatore, Tamil Nadu 641025
Email: hello@bipolarfactory.com