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End User Licence Agreement

Effective date: 1 October 2026

This End User Licence Agreement ("EULA") is a legal agreement between you and Bipolar Factory Private Limited ("Supervision", "we", "us") for the Supervision desktop application and server software, including updates and documentation (the "Software"). By ticking the box agreeing to this EULA on our download request form, or by installing or using the Software, you agree to this EULA. This EULA supplements our Terms of Service; for the software licence specifically, this EULA governs.

1. Licence grant

Subject to this EULA, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software on hardware you own or control, for your internal business or personal purposes, until this EULA ends under section 10. You may run the server and connect the desktop application to it as needed within your organisation.

2. Automatic updates

The desktop application includes an automatic update mechanism (built on the Tauri updater) that checks for, downloads, and installs signed updates so you stay on a current build. By using the Software you consent to receiving these updates. Updates are cryptographically signed; the update check contacts our update endpoint but does not transmit your footage or camera data.

3. Restrictions

You must not, and must not permit others to:

  • Reverse engineer, decompile, or disassemble the Software, except to the extent this restriction is prohibited by applicable law or by the licence of an open source component it contains.
  • Copy, modify, or create derivative works of the proprietary parts of the Software, except as permitted by the open source licences described below.
  • Rent, lease, lend, sell, sublicense, or provide the Software as a hosted service to third parties.
  • Remove or alter any proprietary notices, or circumvent the update signing or any technical protection.
  • Use the Software in violation of our Acceptable Use Policy or any law.

4. Ownership

The Software is licensed, not sold. We and our licensors retain all right, title, and interest in and to the proprietary parts of the Software, including all intellectual property rights. All rights not expressly granted are reserved.

5. Open source components

The Software includes third party open source components that are provided under their own licences, which govern your use of those components and, in case of conflict, take precedence over this EULA for that component. These include, among others:

  • MediaMTX — media server, MIT License.
  • Additional components listed in the THIRD-PARTY-NOTICES.md file included in each server download.

A complete list of open source components and their licence texts is provided with the Software. Nothing in this EULA limits your rights under those open source licences.

The server uses FFmpeg for media processing. FFmpeg is not part of the Software and is not distributed with it: you install it separately on the server computer, and your use of it is governed by the licence of the build you install.

6. Self hosting and your data

The Software is self hosted: it runs on your hardware, and your cameras, credentials, recordings, and footage stay on your infrastructure. We do not receive or have access to that data. You are responsible for securing, backing up, and lawfully operating your installation, and for compliance with our Acceptable Use Policy and applicable law.

7. Updates and support

We may provide updates, but we are not obligated to provide any particular update, feature, or support. Updates are subject to this EULA unless accompanied by separate terms.

8. No warranty

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR FREE, OR THAT IT WILL RECORD OR RETAIN ANY PARTICULAR FOOTAGE. YOU ASSUME ALL RISK OF USE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, FOOTAGE, OR BUSINESS, ARISING FROM OR RELATED TO THE SOFTWARE. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID FOR THE SOFTWARE OR ₹10,000 (TEN THOUSAND INDIAN RUPEES). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Termination

This EULA applies until terminated. It terminates automatically if you breach it. On termination, you must stop using and remove the Software. Sections that by their nature should survive (ownership, disclaimers, liability limits, and governing law) survive termination.

11. Governing law

This EULA is governed by the laws of India, without regard to conflict of law rules, and the courts at Coimbatore, Tamil Nadu, will have exclusive jurisdiction, except where prohibited by applicable law.

12. Contact

Bipolar Factory Private Limited
2/118, First Floor, Nehru Nagar, Koundampalayam Road, Edayarpalayam, Coimbatore, Tamil Nadu 641025
Email: hello@bipolarfactory.com